At the bottom of this page click on 'Manage other programs' access to Skype'.ģ. Open Skype and click on menu 'Tools->Options'. To check and fix this, follow these steps:ġ. That because Ecsow Dialer is not allowed to access Skype due to a previous wrong answer to the access control question from Skype. What happens when Ecsow Dialer connects with a live person?Ī screen popup with information about the call is displayed on the agent's computer.Įcsow Dialer says 'The Skype rejected Ecsow to access it.'? The agent can enter call notes, edit call information. (Recording can also be forced by system settings) The agent can press 'Start Rec' button to record the phone conversation. The agent can press 'Play Msg' button to play a pre-recorded audio message. What can an agent do when a call is connected? If you use the SIP(VoIP) service, you need to specify 1 for a U.S. phone number if you use the Skype as the phone service provider. country code is 1, you need to specify +1 for a U.S. Please set it from the 'General' tab under Ecsow Skype Dialer Options. Where to set up country code/ region code in Ecsow Dialer for Skype & SIP? Basically, all you need is a computer with Skype installed or other VoIP Services (Such as SkypeConnect, Vonage, CallCentric and so on). What do I need to run Ecsow Dialer for Skype & SIP?Įcsow Dialer for Skype & SIP is a software only solution. How to Setup Voice Broadcast Call Transfers (Press-1 to transfer)?.How to config SIP Trunk at Ecsow Dailer?.How to config SkypeConnect at Ecsow Dialer?.How to specify the corresponding relation when I import the CSV file?.How to set Do Not Call list for the campaign?.How to set automatically record campaigns?.How to set automatically leave a message on the answering machine line?.How to set voice activity detection (VAD)/speech detection in Ecsow Dialer?.Ecsow Dialer says 'The Skype rejected Ecsow to access it.'?.What happens when Ecsow Dialer connects with a live person?.Could you provide an details(CSV file sample) about the format of the CSV file?.What can an agent do when a call is connected?.Where to set up country code/ region code in Ecsow Dialer for Skype & SIP?.

What do I need to run Ecsow Dialer for Skype & SIP?.

Skype phone number country codes